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FAQs

GENERAL

• How Do I Communicate?

Communication is an integral part for brainstorming with our clients as well as colleagues. Therefore we can discuss your project via phone, email or live chat.

What Is Your Standard Turnaround Time?

Our estimated turnaround time is 24 to 48 hours, however this may vary for certain services depending upon the complexity of the requested changes. Be well informed that we do not work on weekends (Saturday & Sunday).

What If I Need My First Draft Urgently?

You can receive the expedite delivery by paying $100 additional.

• I Can't Seem To Find A Package That Suits My Requirements. Can I Order A Custom Made Package?

Yes, you can specify your requirements to our design consultants and they can sort out a plan that suits your needs.

Do You Have A Refund Policy?

Yes, we do. For more details please visit our terms & conditions page.

Will There Be Any Compatibility Issues?

There won’t be any compatibility issues with the Digitizing & Logo artwork as we will be providing you files with all available formats as a Final Product to meet your requirements. However we also cater to customers with specific format requirements.

How Do I Pay For My Order?

Payment is simple, fast and secure. Through our Website’s secure payment interface, you can conveniently process the payment for your order. We accept all internationally standardized modes of payments such as: Credit Cards, PayPal, Wire Transfers, Certified Bank Checks, etc.

Is There Any Upfront Payment?

For all Logo packages you are required to process the payment upfront. However for Digitizing packages you can opt for a payment plan.

LOGOS & DIGITIZING

What Sort Of Materials Do I Have To Submit Before The Design Process Begins?

Once you choose a package which suits your needs, we are willing to receive any piece of information which you feel correctly expresses your needs. This might include a picture, business name, drawing, poem, perhaps your favorite book. We encourage you to be creative during this brainstorming and submission stage.

What If I Have An Idea For My Logo Design?

You can specify your idea at the time of order placement while submitting logo brief and can even attach files.

How Fast Will I Receive The Final Files For My Logo/Digitizing?

Depending on the package you choose, you will receive the final product within one to three business days.

After I Approve My Custom Designed Logo, Will I Own The Rights To It?

Absolutely! As per our policies, once the final product is delivered, you get complete ownership rights of the logo design.

What Happens If I Am Not Happy With My Artwork/Design?

We offer a 100% satisfaction guarantee which entails UNLIMITED revisions, meaning for the Logo design you can request as many changes as you want until you are fully satisfied (Before Final files are delivered).

As for Digitizing even after the Artwork is approved & delivered minor edits are done at No Cost, however a certain fees will be charged for revisions depending on how complicated the request is.Moreover, if you still feel not to continue with the order you can ask for a refund complying with our refund policies. For more details visit our terms and conditions page.

How Many Logo Concepts Will I Receive?

It depends on the package you choose. All potential logo designs are hand crafted by our team, giving each logo a concept of its own creative identity. Having more logo choices is beneficial, so consider Premium and Executive packages in order to have a larger pool of logos.

How Will I Receive My Final Logo/Digitized Design? & In What Formats Will It Be Delivered?

For Logo Design a set of AI, EPS, PSD, GIF, TIFF, PNG& PDF vector formatswill all be emailed to you. For Digitizing a set of DST, EXP, CND, PXF, DSB, EMB, XXX, SEW & other formats will all be emailed to you. All materials are provided to you in a high resolution format, and are compatible with both Mac and PC.

What If My Logo Design Gets Deleted From My System, Will You Provide Me Another Copy?

We can send you another copy as we keep your final product saved in our database for 30 days.

How Long Are My Digitized Designs Housed On Your Site?

As with any storage facility, it costs money to store your belongings and it works the same for data. As long as your account is current, meaning you have done an order with us in the last 2 months we will gladly host your files on our site. So as long as your account is in good standing and you frequently put in orders, your previous orders will be available to you through your account.